Notice-and-Takedown Procedure (Reporting Infringement)

1. Identification of the work or right infringed: Describe the copyrighted work, trademark, or other right that you believe is being infringed. For example, for a copyright claim, provide the title of the work and any registration details; for a trademark, provide the brand name and registration number if applicable; for impersonation, explain whose identity or business is being misrepresented.
2. Identification of infringing content on UrbanBazaar: Clearly identify the material on our platformthat you claim is infringing or violating your rights, such as the URL of the business listing, review, profile, image, or other content in question. Please be as specific as possible (including screenshots if helpful) so we can locate the content quickly.
3. Your contact information: Provide your full name (and company name, if applicable), mailingaddress, telephone number, and email address. If you are not the rights owner but an authorized representative, also state your relationship to the owner (e.g., attorney, agent).
4. Statement of good faith belief: Include a statement that you have a good-faith belief that the useof the material identified is not authorized by the owner, its agent, or the law. In other words, explain that you believe the content is infringing and why (e.g., “I am the copyright owner and I did not give permission for this content to be used”).
5. Accuracy and authority declaration: Include a statement that the information in your notice is trueand accurate, and that you are the owner of the rights in question or are authorized to act on the owner’s behalf. This statement must be made under penalty of perjury or equivalent legal affirmation. This means knowingly submitting a false claim could have legal consequences.
6. Signature: Finally, the notice should be signed (physically or electronically) by the rights owner or an authorized representative of the owner. For electronic submissions, typing your full name at the end of the notice or using a digital signature is acceptable.Additional requirements for impersonation or unauthorized listing complaints: If your report concerns impersonation or a fake business listing (rather than an intellectual property infringement per se), please include any evidence that you are the person or represent the business being impersonated. This could be a government-issued ID (for individual impersonation) or proof of business ownership/authorization (for business listings). Providing this verification will help us promptly validate your claim. How to Submit a Notice: You may submit your infringement notice to our designated Grievance Officer. The preferred method is via email. Please send your written notice (with the above information) to support@urbanbazaar.co with the subject line “Infringement Notice – [Your Case]”. You can also send the notice by mail to our office address, Attn: Grievance Officer, at the address provided in our Terms and Conditions. We will treat official infringement notices with priority and confidentiality.

UrbanBazaar’s Response to Infringement Reports

• Acknowledgment: Upon receiving your infringement complaint, our Grievance Officer or legal team will acknowledge receipt of the notice (generally within 24 hours, as required by Indian law). This acknowledgment may be via email, confirming that we are reviewing the claim.
• Investigation and Evaluation: We will promptly investigate the allegations in the notice. Thisincludes verifying that all necessary information has been provided and assessing whether the reported content indeed appears to infringe the stated rights or violate our policies. We may review the content in question, check the details of the rights (such as copyright registration or trademark ownership), and possibly reach out for additional information if required. UrbanBazaar reserves the right to reject notices that are incomplete, erroneous, or fraudulent; if a notice is deficient, we may ask the complainant to provide more details before we take action.
• Takedown of Content: If we determine the report is valid and the content is likely infringing orotherwise violative, we will act expeditiously to remove it or disable access to it. Content removal might involve taking down a business listing, deleting an image or review, or temporarily suspending the content pending further review. In cases of clear infringement (for example, an identical copy of copyrighted material or a counterfeit product listing), removal may be permanent.
• Notification to User: We may notify the user who posted the allegedly infringing content about theremoval and the reason for it. In this notification, we will not disclose the complainant’s sensitive personal details, but we will inform the user that a claim was made and which content was affected. This gives the user an opportunity to understand the issue and, if applicable, respond (see Counter- Notification below). For copyright cases, if the notice fulfills all legal requirements, we will follow any applicable counter-notice process as described by law and our policy.
• Good-Faith Removal: UrbanBazaar removes content in good faith when we receive a validinfringement notice. However, removal of content is not an admission that the content was indeed unlawful – it is a precaution and compliance step. The ultimate rights and wrongs of an infringement claim may need to be resolved by the concerned parties or a court. UrbanBazaar is an intermediary facilitating this process and does not act as an arbitrator of IP disputes beyond our policy enforcement.
• Record-Keeping: We maintain a record of infringement notices and the actions taken. This helps ustrack repeat issues and demonstrate our compliance with legal obligations. We may also forward a copy of the notice to the alleged infringer or include it (with personal contact info redacted) in our transparency reports if we publish such reports.Additionally, UrbanBazaar will comply with any binding orders from courts or competent authorities regarding content removal. If we receive a court order or government directive to remove certain content for infringement or other legal violations, we will do so promptly as required by law. We may also share information with law enforcement or relevant authorities if we in good faith believe it is necessary to investigate or address illegal infringement activity (for example, an organized sale of counterfeit goods). 

Counter-Notification (for Users Accused of Infringement)

• Submitting a Counter-Notice: To dispute the claim and seek reinstatement of your content, you must send us a written counter-notice. This counter-notice should include: (a) identification of the content that was removed and its location on the platform before removal (e.g., the URL of your listing or content); (b) a statement under penalty of perjury that you have a good-faith belief the content was removed or disabled as a result of mistake or misidentification (i.e. you believe the content is not infringing or you had the necessary rights); (c) your name, address, and contact information; and (d) a statement that you consent to the jurisdiction of the courts in India for the address provided and will accept service of process from the complainant (or their agent) who reported the alleged infringement. You should sign the counter-notice with your physical or electronic signature. If you have any documentation that shows your right to use the content (for example, a license agreement, proof of ownership, or communication from the rights owner permitting use), include a copy or description of it as well.
• Where to Send: Send the counter-notice to UrbanBazaar’s Grievance Officer at support@urbanbazaar.co, or by mail to our contact address, just as with initial notices. Please mention “Counter-Notification” in the subject line or attention line. We will forward your counter- notice to the party who made the original infringement complaint, as required by the notice-and- counter-notice framework.
• Review and Restoration: When we receive a proper counter-notice, we will review it to ensure it contains the required information and assertions. We may then, in accordance with applicable law, send a copy of the counter-notice to the original complainant and inform them that we may restore the removed content in 10 business days unless we receive notice that the complainant has filed a legal action seeking a court order to keep the content down. This mirrors the standard legal safe- harbor procedure (similar to the DMCA process in other jurisdictions), and is intended to give both parties a chance to resolve the dispute. If we do not receive notice of a lawsuit from the complainant within that waiting period, we may reinstate the content that was removed, at our discretion.
• Important Caveats: Please be aware that submitting a false counter-notice (claiming lawful use ofcontent when you know you do not have the rights) can have legal consequences. By signing the counter-notice, you are certifying its truthfulness under penalty of perjury. Also note that once a counter-notice is sent, the complainant may pursue legal action against you to resolve the matter. UrbanBazaar cannot provide legal advice to you – if you are unsure about your rights, consider consulting a legal professional before filing a counter-notice.During this counter-notice process, the content will generally remain offline. We encourage parties to communicate and resolve the issue if possible. Our aim is to be fair to both rights holders and users: we protect rights owners from ongoing harm by removing content when a prima facie valid complaint is received, and we give users a fair chance to respond if they believe a mistake has been made. 

Repeat Infringer Policy

• Warnings and Education: For a first offense or minor infringement, we may issue a warning to the user, remove the specific infringing content, and provide guidance on our policies. This serves to educate the user on what is not allowed.
• Content Removal and Temporary Restrictions: For a second offense, or a more serious initialoffense, we will remove the infringing content and may impose temporary restrictions on the user’s ability to post new content. The user will be notified that further violations could result in stronger action.
• Account Suspension or Termination: If a user repeatedly uploads infringing content despitewarnings (for example, if we receive multiple valid complaints against that user), UrbanBazaar will suspend and possibly permanently ban the user’s account. Termination of service to repeat infringers is done at our discretion and is intended to protect rights holders and uphold the law. Once terminated for IP violations, the user may be prohibited from creating a new account on the platform.UrbanBazaar maintains a record of notices and may count multiple infringements within a single notice (if a user uploaded several infringing items in one go) as multiple strikes. We consider the totality of circumstances, but generally two or more strikes could designate a user as a repeat infringer. We will notify users if their account is being terminated due to repeat infringement. As stated in our Terms, using UrbanBazaar to infringe IP rights is a violation that can lead to account termination, and we enforce this strictly to comply with the law and protect our community. 

Compliance with Indian Law